Refund policy
Return Policy (Eyelash Extension Products)
We want you to be happy with every purchase 🛍️☺️
That’s why we offer a 14-day return policy from the date you receive your order.
If for any reason the item isn’t right for you, you can request a return within this period.
Return Conditions
To be eligible for a return, the item must:
- be in the same condition as received
- be unused
- be in its original packaging
How to Start a Return
To initiate a return, please contact us at:
contact@qulikeyou.eu
Return address:
ARKonсept
R. Eng. Ferreira Dias 1104/1150, Loja 1DS
4100-247 Porto
Portugal
Once your return is approved, we will send you instructions on how to proceed.
Please note that returns sent without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible and we will make sure to resolve the issue!
Exceptions / Non-returnable Items
Returns are not accepted for:
- Discounted items
Exchanges
We do not offer direct exchanges.
If you would like a different item, you can return the original one (if eligible) and place a new order.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Please note that, for hygiene reasons, this only applies to items that are unused and in their original condition.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved, your refund will be automatically issued to your original payment method within up to 10 business days.
Please note that your bank or card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
contact@qulikeyou.eu
We’re Always Here for You 💌
If you have any questions or concerns, don’t hesitate to reach out.
We’re always happy to help and will do our best to make your experience as smooth as possible 🤍